Bob s Discount Furniture White Dresser and Mirror

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Rated with 1 star

Verified Reviewer

Original review: Sept. 21, 2022

Several times waited hours for assistance... They destroyed my furniture. Waited months for replacement. They DO NOT HONOR THEIR WARRANTY. I repeat. They will tell you 1 thing than time of claim. This is not covered. That's not covered.

Rated with 1 star

Verified Reviewer

Original review: Sept. 16, 2022

I purchased the Charleston Chest from Bob's Discount Furniture over a year ago. After it was delivered, I went to open the last drawer and it fell out. The part inside was broken. After an inspector came out to look at it, he said he needed to order a replacement part. A year went by with me all the while asking when the part would arrive. Finally, they contacted me to say they will no longer replace the part but instead replace the whole piece.

The delivery arrived today and the exact same drawer was broken AGAIN this time the delivery man saw it. I called and demanded a partial refund for the partially functioning chest and they only gave me a $50 refund. The delivery and falsely labeled "Goof Proof Protection" cost more than that! DO NOT ORDER FROM BOB'S DISCOUNT FURNITURE! Their products are cheap and customer recovery is poor. Save yourself the one-year headache I experienced on furniture I need to go elsewhere to replace. "Goof Proof" NOT!

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Rated with 1 star

Verified Reviewer

Original review: Sept. 13, 2022

I bought a sectional last April, didn't get it until June and only 3 pieces of it when there was 5 pieces to the sectional. I went through their credit company Vive... (a joke). Every time I received a piece of the sectional, I was charged with their 12 month deferment plan!! So I have 3 deferment charges on my account with Vive! Bob's made a major error... It looks on Vive's side that I made 3 different purchases! When in fact only made 1.... For the past 6.5 weeks I have been going through hell trying to fix this major mistake! My credit has been dinged for all this...

I pay my account on time over the phone, and I get a late charge still! I call it in 5 days before due...$40 each time. I have spoken to Bob's Customer Care line and a Cindy B. agreed with us that there was an error on their part and it needs to be fixed. Vive company says that they can fix things on their end once Bob's sends them the corrections.... Then Bob's acounting department says call vive. They need to fix it!

I am the customer and I have rights here...errors on my account are Not my fault! Bob's needs to face the fact and fix this major problem....the managers at the store in Palm Desert, Lorenna and Tony at first agreed with us and said that Bob's needs to fix it....but now they are like call customer care line! Washing their hands of the problem....

I WILL NEVER SHOP AT BOB'S FURNITURE AGAIN, THEY ARE A RIP OFF, THEY DON'T HELP THE CUSTOMERS.... DON'T SHOP AT PALM DESERT, CA. STORE!! THEY HAVE NO IDEA OF WHAT THEY ARE DOING... BOB'S NEEDS TO HELP ME IN THIS PROBLEM, I OWE 2X MORE THAN THE FURNITURE I PURCHASED.... BECAUSE OF ERRORS THAT BOB'S CREATED!!

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Rated with 1 star

Verified Reviewer

Original review: Sept. 10, 2022

I bought a couch 3 years ago and the material on the top of the couch began to separate. I had the Goof Proof Warranty but they said it was not covered. They blew me off. They said to contact Bob's Consumer Help but they too refused to solve this problem. They blew me off too. The material is defective and now I'm stuck with a $3000.00 couch that is falling apart. Don't buy any furniture from this company, they do not help you in any way. Extremely dissatisfied customer!!

Rated with 2 stars

Verified Reviewer

Original review: Aug. 28, 2022

Was initially happy with my choice of the Pacifica Sectional with built in charging ports for phones. I purchased an extra piece because it had cup holders and a built in charging station. Then I discovered after 1 week of owning it that the ports are all outdated and don't fit anyone's chargers. I asked if there was a new piece that might remedy the problem and there was none. I asked for some type of rebate or even a store credit since they sold me an outdated product and they refused to offer anything. I will never do business again with a company that doesn't acknowledge their mistakes, and I'm here to warn potential future customers not to waste their money on this couch.

Rated with 1 star

Verified Reviewer

Original review: Aug. 20, 2022

We have shopped at Bob's for over 15 years investing all our finances on furnishing our home. We always got the warranty to help if needed. After all these years we tried to use warranty to fix the pillow on the back of our couch. They were extremely unhelpful and would not fix the problem. Our entire couch is ruined after only 4 years and it was still covered. This experience has caused us stress as well as our decision to never use this furniture store again in the future. It's sad to be such a loyal client and get no help when needed. Now is up to us to invest again and a new couch after such a short period of time when they easily could have helped us and kept our business. Do better Bob. Very disgraceful customer service. My advice, do not bother with their warranties, they don't work.

Rated with 1 star

Verified Reviewer

Original review: Aug. 4, 2022

Do not believe the sales representatives at Bob's! Was sold a product and purchased a warranty for them. Before doing so, I specifically asked if something would be covered and the sales person said yes. Now I filed a warranty claim and it was denied for the specified issue I had inquired about at the time of purchase. Called customer service and they will not help and do not care about what was promised previously by their representative. Save your money and shop elsewhere as this is not a reputable company anymore!

Rated with 1 star

Verified Reviewer

Original review: July 25, 2022

Ordered a recliner, canceled 2 days later and after 8 phone calls to customer service could not get anyone to email a cancelation confirmation. Also, if you do cancel, be prepared to wait a long, long time to receive your credit. Again, no one could tell me how long it would take. I wasn't asking for a specific date, just approximate time. Never, never, never again! Learned my lesson from Bob's....

Rated with 2 stars

Verified Reviewer

Original review: July 12, 2022

Alright, we bought a leather chair from Bob's a few months back, and as soon as they left after setting it up, we found out the lights in the cup holder wouldn't light up. We called them up and they gave us a $500 store credit, cool, right? Nope! We decided to use our store credit and get a bed for our new mattress. After having to wait a month for them to get it from their warehouse, we got it. We got it with scratches, missing and damaged staining, corners of bedrails that were roughed up to the point of splinters, and them coming apart where they glued the wood, and lastly, no instructions or hardware.

The only reason we got the bed was because of the store credit they gave us. If you have a complaint, you have to wait 45 minutes on hold, just to get them to send you a text that you have to interact with in order to get it resolved.. sort of. We could have waited two months to get a replacement.. after waiting a month to get this one.. nope, just give me a refund..Ok, but they can't pick the old one up for 7 days and I don't have a mansion, so where do I put all this returnable bed at... in pieces? Not their problem. Ok.. so out on the porch it goes. Moral of the story? DON'T BUY ANYTHING FROM BOBS' FURNITURE. That is all, Carry on.

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Rated with 1 star

Verified Reviewer

Original review: July 11, 2022

Elk Grove, Ca. Please be aware. All sales are final once you pick up your merchandise or after delivery. We purchased portions of a sectional and picked it up ourselves on 7/8/2022 due to their delivery fee being $200.00, it was much cheaper to rent truck from Home Depot or Lowe's. Went back same day 7/8/2022 and requested that we want different pieces of the same sectional than the ones we purchased and they would NOT do it. They offered to sell me those pieces at a good price but I was not trying to add more pieces of furniture. I spoke with the manager and store manager and nothing they could do. Please be aware of what you are buying as they may fail to forget to let you know that all sales are final as they did for me until I went to address the return.

harrisstalood.blogspot.com

Source: https://www.consumeraffairs.com/furniture/bobs_discount_furniture.html

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